Service Update

Latest Updates

17 June 2020

Delivery Time Frames

Our current delivery time-frames are 1-2 working days for all orders which we fulfil via a courier and for larger orders that require a pallet they are 2-3 working days. We will keep you notified after you have placed your delivery with an expected delivery window. Unfortunately under the current climate there may be a lack of availability with some products due to availability issues with some of our suppliers. We apologise for all inconvenience caused and appreciate your patience and understanding during this time. If you have any queries regarding your order please do not hesitate in contacting us on 02083628100.


29 May 2020

Showroom Opening Times

In accordance with government guidelines during the COVID-19 outbreak, our Bathroom showroom and Joinery showroom in Staples Corner will be open from June 1st 2020 to trade customers on an appointment only basis (our kitchen showroom will remain closed till further notice)

The opening hours of the showrooms will be - Monday to Friday 8:00am to 5:00pm

We will be operating with skeleton staff to begin with as we imagine many of our customers will still be remaining at home, however we have also received many calls from customers that are in need of bathroom equipment urgently and urging us to open as soon as it was safe to do so.

Although distancing measures will be in place we strongly advise booking an appointment in advance over the phone to ensure we will have the staff available to meet with you.

Our Showrooms in New Southgate and West Hampstead will remain closed until further notice.

Contact Staples Corner Showroom:

Email Bathroom Showroom or Call: 0208 208 8525

Email Flooring Showroom or Call: 020 8208 8528


14 May 2020

Coronavirus (COVID-19) – Safe Working Practices

Customer Notice

Entering Branch

  • Please do not enter the site until you are called in
  • Customers with pre-booked collections should ask a member of security for directions to the pick-up point
  • One customer only can exit a vehicle to enter the warehouse - Any additional passengers must remain in the vehicle at all times

Social Distancing

  • When entering the branch, please follow the one-way system that is currently in place
  • Social distancing guidance must be followed by keeping a 2-metre distance between staff and other customers
  • When queuing up to pay for you goods, please stand on the safe distance markers
  • Customers should not be standing closely together with each other or with staff, when inside or outside of the branch

Hygiene

  • Please use the hand sanitiser available at the entrance
  • Gloves are available, please ask a member of staff if you require a pair
  • Customer trolleys will be disinfected at regular intervals and a cleaning station for customers is available set up with antibacterial spray and paper towels

Please be advised, that any customer who is observed not following these rules may be asked to leave


Delivery Driver Notice

Entering Branch

  • Enter the site once you have been given permission by the security guard and follow directions
  • Remain in your vehicle until a member of staff tells you to start preparing to off-load your vehicle
  • Please remain in your cab whilst our staff off-load
  • Once off-loaded our staff will move away to allow you to secure your vehicle and leave

Social Distancing

  • Social distancing guidance must be followed by keeping a 2-metre distance between you and our staff


20 April 2020

MINIMUM ORDER VALUE

There is now a minimum order value of £20 ex VAT across the website in order to better optimise service for trade customers.


9 April 2020 12:30pm

EASTER BREAK

With the continued uncertainty surrounding COVID-19, we would like to reassure you that we are committed to ensuring the safety of our customers and employees at Builder Depot. We have been open to provide an essential service to our trade customers, who still need materials for their normal work, maintenance and emergencies during this difficult time. To ensure the welfare of our staff, all branches will be closed during the Easter break, therefore, we will be closed from Friday 10th April 2020 to Monday 13th April 2020. All branches will reopen to our trade customers from 7am on Tuesday 14th April 2020.


6 April 2020 12:30pm

IMPROVED SERVICE

We have recently expanded on the availability of our products nationwide and are now also able to offer faster lead times on web orders. This is under constant review as we look to continuously improve on our services and offerings even further.


27 March 2020 7:20pm

LIMITED SERVICE

Due to our limited operations, to ensure the well being of our staff and unprecedented demand we have had to temporarily limit products and service offerings to core items that have good availability in our local area only. We will be reviewing our service and offerings on a continual basis as we try our best to ensure our service is resumed as quickly as possible.

All previously pending orders will still be processed

We apologise for all inconvenience caused and appreciate your patience and understanding during this time.


26 March 2020

DELIVERY LEAD TIMES INCREASED

Due to recent COVID-19 government restrictions we have experienced a large surge in people shopping online, which has had an impact on how we serve our customers. As a result, we have increased our delivery lead times to 5-10 working days. Rest assured we are working hard to lower the impact so that we can keep offering the essential products you may require.

We appreciate your patience as our staff do their utmost in dealing with orders.


25 March 2020

Builder Depot New Southgate branch will be closed this Saturday 28th March and Sunday 29th March.


25 March 2020

We will no longer be accepting customers on-site in order to comply with social distancing regulations. We will still be accepting orders in the following ways:

  • Orders for delivery
  • Pre-ordered goods for collection - When goods are ready for collection the branch will contact you with a collection number
  • Online orders

Contact your local branch over the phone or via email in order to arrange.

New Southgate

Tel: 020 8920 0800

Tel: 07872 100 385

Tel: 07970 506 563

Staples Corner

Tel: 020 8208 8510

Tel: 07970 506 441

Tel: 07778 228 572

West Hampstead

Tel: 020 7604 2100

Tel: 07908 095 355

Tel: 07745 283 832

Park Royal

Tel: 020 8963 3820

Tel: 07825 133 326

Tel: 07973 694 226

Please check this page to stay up to date with the latest developments.


24 March 2020 6:00am

OPEN FOR BUSINESS

Builder Depot branches will remain open and you will be still be able to obtain the materials and goods you need. Due to the unfolding situation with Coronavirus (COVID-19) this will be updated to stay in line with the government guidelines.

Any orders which you place online may experience disruptions but rest assured we will do everything we can to complete every order that gets placed. Please keep safe during this time.


18 March 2020

Dear Customers,

With the continued uncertainty surrounding COVID-19, we would like to reassure you that we are committed to ensuring the safety of all our customers and the team at Builder Depot.

We understand that many customers still need materials for their normal work, maintenance and emergencies during this time and as such, we are keen to ensure that we have full and adequate stock levels. For our collecting customers, hand sanitising stations are located around the branch and our trollies will be cleaned throughout the day.

If you are self-isolating, we will offer free local deliveries to our Trade Card/Account customers where signatures will not be required.

We would like to assure you that the welfare of our customers and employees is of paramount importance and we are closely following Public Health guidelines in order to minimise any potential risk.

We are currently taking the following actions:

  • More thorough cleaning of facilities throughout the day;
  • Providing hand sanitiser and disinfectant wipes for staff;
  • Reminding colleagues on maintaining the highest hygiene standards through regular hand washing and hand sanitising; and,
  • Any staff or anyone they live with who have symptoms of COVID-19, are being told to self-isolate in accordance with public health guidance.

We are offering free local delivery to Trade Card or Account Customers, (and others were appropriate) and during this period, signatures will not be required. Arrangements can be made for prepared orders to be collected from your local Builder Depot branch.

If you believe you or anyone you live with have symptoms, please follow public health guidelines and consider using our online service instead of visiting one of our branches, as it is vital that we protect other customers, staff and the wider community.

If you are currently not an online customer, you can create an account using the following link create account

Like the rest of the UK, we are monitoring the situation closely and will fully adhere to all the advice given to protect our customers and staff.

Thank you

Builder Depot

Customer Notice

Entering Branch

  • Please do not enter the site until you are called in
  • Customers with pre-booked collections should ask a member of security for directions to the pick-up point
  • One customer only can exit a vehicle to enter the warehouse - Any additional passengers must remain in the vehicle at all times

Social Distancing

  • When entering the branch, please follow the one-way system that is currently in place
  • Social distancing guidance must be followed by keeping a 2-metre distance between staff and other customers
  • When queuing up to pay for you goods, please stand on the safe distance markers
  • Customers should not be standing closely together with each other or with staff, when inside or outside of the branch

Hygiene

  • Please use the hand sanitiser available at the entrance
  • Gloves are available, please ask a member of staff if you require a pair
  • Customer trolleys will be disinfected at regular intervals and a cleaning station for customers is available set up with antibacterial spray and paper towels

Please be advised, that any customer who is observed not following these rules may be asked to leave

Delivery Driver Notice

Entering Branch

  • Enter the site once you have been given permission by the security guard and follow directions
  • Remain in your vehicle until a member of staff tells you to start preparing to off-load your vehicle
  • Please remain in your cab whilst our staff off-load
  • Once off-loaded our staff will move away to allow you to secure your vehicle and leave

Social Distancing

  • Social distancing guidance must be followed by keeping a 2-metre distance between you and our staff

Home Deliveries

Our current delivery time-frames are 1-2 working days for all orders which we fulfil via a courier and for larger orders that require a pallet they are 2-3 working days. We will keep you notified after you have placed your delivery with an expected delivery window. Unfortunately under the current climate there may be a lack of availability with some products due to availability issues with some of our suppliers. We apologise for all inconvenience caused and appreciate your patience and understanding during this time. If you have any queries regarding your order please do not hesitate in contacting us on 02083628100.

We thank you for your patience during this difficult time

Showroom Notice

Showroom Opening Times

In accordance with government guidelines during the COVID-19 outbreak, our Bathroom showroom and Joinery showroom in Staples Corner will be open from June 1st 2020 to trade customers on an appointment only basis (our kitchen showroom will remain closed till further notice)

The opening hours of the showrooms will be - Monday to Friday 8:00am to 5:00pm

We will be operating with skeleton staff to begin with as we imagine many of our customers will still be remaining at home, however we have also received many calls from customers that are in need of bathroom equipment urgently and urging us to open as soon as it was safe to do so.

Although distancing measures will be in place we strongly advise booking an appointment in advance over the phone to ensure we will have the staff available to meet with you.

Our Showrooms in New Southgate and West Hampstead will remain closed until further notice.

Contact Staples Corner Showroom:

Email Bathroom Showroom or Call: 0208 208 8525

Email Flooring Showroom or Call: 020 8208 8528