Service Update

Latest Updates

6 April 2020 12:30pm

IMPROVED SERVICE

We have recently expanded on the availability of our products nationwide and are now also able to offer faster lead times on web orders. This is under constant review as we look to constantly improve on our service and our offerings even further.


27 March 2020 7:20pm

LIMITED SERVICE

Due to our limited operations, to ensure the well being of our staff and unprecedented demand we have had to temporarily limit products and service offerings to core items that have good availability in our local area only. We will be reviewing our service and offerings on a continual basis as we try our best to ensure our service is resumed as quickly as possible.

All previously pending orders will still be processed

We apologise for all inconvenience caused and appreciate your patience and understanding during this time.


26 March 2020

DELIVERY LEAD TIMES INCREASED

Due to recent COVID-19 government restrictions we have experienced a large surge in people shopping online, which has had an impact on how we serve our customers. As a result, we have increased our delivery lead times to 5-10 working days. Rest assured we are working hard to lower the impact so that we can keep offering the essential products you may require.

We appreciate your patience as our staff do their utmost in dealing with orders.


25 March 2020

Builder Depot New Southgate branch will be closed this Saturday 28th March and Sunday 29th March.


25 March 2020

We will no longer be accepting customers on-site in order to comply with social distancing regulations. We will still be accepting orders in the following ways:

  • Orders for delivery
  • Pre-ordered goods for collection - When goods are ready for collection the branch will contact you with a collection number
  • Online orders

Contact your local branch over the phone or via email in order to arrange.

New Southgate

Tel: 020 8920 0800

Tel: 07872 100 385

Tel: 07970 506 563

Staples Corner

Tel: 020 8208 8510

Tel: 07970 506 441

Tel: 07778 228 572

West Hampstead

Tel: 020 7604 2100

Tel: 07908 095 355

Tel: 07745 283 832

Park Royal

Tel: 020 8963 3820

Tel: 07825 133 326

Tel: 07973 694 226

Please check this page to stay up to date with the latest developments.


24 March 2020 6:00am

OPEN FOR BUSINESS

Builder Depot branches will remain open and you will be still be able to obtain the materials and goods you need. Due to the unfolding situation with Coronavirus (COVID-19) this will be updated to stay in line with the government guidelines.

Any orders which you place online may experience disruptions but rest assured we will do everything we can to complete every order that gets placed. Please keep safe during this time.


18 March 2020

Dear Customers,

With the continued uncertainty surrounding COVID-19, we would like to reassure you that we are committed to ensuring the safety of all our customers and the team at Builder Depot.

We understand that many customers still need materials for their normal work, maintenance and emergencies during this time and as such, we are keen to ensure that we have full and adequate stock levels. For our collecting customers, hand sanitising stations are located around the branch and our trollies will be cleaned throughout the day.

If you are self-isolating, we will offer free local deliveries to our Trade Card/Account customers where signatures will not be required.

We would like to assure you that the welfare of our customers and employees is of paramount importance and we are closely following Public Health guidelines in order to minimise any potential risk.

We are currently taking the following actions:

  • More thorough cleaning of facilities throughout the day;
  • Providing hand sanitiser and disinfectant wipes for staff;
  • Reminding colleagues on maintaining the highest hygiene standards through regular handwashing and hand sanitising; and,
  • Any staff or anyone they live with who have symptoms of COVID-19, are being told to self-isolate in accordance with public health guidance.

We are offering free local delivery to Trade Card or Account Customers, (and others were appropriate) and during this period, signatures will not be required. Arrangements can be made for prepared orders to be collected from your local Builder Depot branch.

If you believe you or anyone you live with have symptoms, please follow public health guidelines and consider using our online service instead of visiting one of our branches, as it is vital that we protect other customers, staff and the wider community.

If you are currently not an online customer, you can create an account using the following link create account

Like the rest of the UK, we are monitoring the situation closely and will fully adhere to all the advice given to protect our customers and staff.

Thank you

Builder Depot

Home Deliveries

While we are working our hardest to ensure that all deliveries are completed on time there might be occasions where your order is delayed against the original estimate. Due to this our delivery timeframes have been extended to 3-7 working days. We are keeping a good line of communication with all of our suppliers and delivery partners and aim to keep any disruptions to a minimum. If you have any queries regarding your order please do not hesitate in contacting us on 02083628100.

We thank you for your patience during this difficult time