Delivery Information

Builder Depot proudly delivers an unbeatable range of your everyday building materials to sites across most of the United Kingdom mainland. Unlike any other Builders Merchant we can deliver tens of thousands of everyday building products to most of the UK. The delivery types explained below reflect the different means of transport we use to keep your delivery prices as low as possible

Delivery Zones

    Our website is designed to create a unique shopping experience for each of our customers. As not all products can be delivered nationwide, we ask for your delivery postcode to make sure that you can only see products that are deliverable in your zone. To make sure you are viewing the correct version of the website for your delivery area, please enter your correct postcode when prompted.

    The map below highlights our different delivery zones (1-4).

Delivery Costs

    Delivery costs are calculated based on the weight, size and delivery location of your order. You will only ever pay one delivery charge (Unless there is a failed delivery or delivery address amendments in which case you may be charged additional charges relating to delivery) and it will always be the lowest possible to deliver your selection of materials. Delivery costs no more than £45* and the total cost of your delivery will be confirmed when you proceed to check-out.

Delivery Service

    Smaller items are usually sent by parcel courier to keep our charges to you as low as possible. All other delivery methods are to the kerbside only. All deliveries must be checked and signed for by someone over the age of 18. Manual labour to accept the goods must be provided by the customer upon receipt of delivery.
    Orders placed online before 12pm will be processed the same day. Orders placed after 12pm will be treated as having been placed the next working day. Working days are classified as Monday to Friday and exclude bank holidays.

    Please do not commence work or any installation until after you have received your order and checked all goods for any defects or missing parts.

    *Please note orders may be fulfilled in more than one delivery.

Product Statuses

    Unfortunately whilst we endeavour to have of all our products on the website available, there are occasions when products are either out of stock, cannot be delivered to a particular location or have a different status which are explained below:

    Out of stock

    The product line item is currently out of stock for online fulfilment however we expect it to return to stock shortly. You may set up an automatic email alert for when the item returns back into stock.

    Unavailable in your area

    The product line item is unavailable to deliver to your area due to delivery restrictions. This is because the item you are trying to purchase is not available in your zone. You will unfortunately either need to modify your shipping address or buy an alternative product.

    Temporarily unavailable

    The product line item is unavailable due to unforeseen circumstances however we are trying our best to make it available again in the near future. This is most often due to issues that are completely out of our control and hence why we cannot provide one with an expected availability date.

    In-store Only

    A few limited products are currently only available for in-store purchases. This is usually attributed to difficulties in shipping the products. Please use the check in-store stock function on the product page and refer to branch quantities to make an in-store purchase instead.

    Discontinued

    Discontinued products are those that are not due to be available ever again. Please click on the navigation bar or any of the recommended products to find alternative selections that may be to your liking.

Delivery Lead Times

    Delivery lead times will vary. An estimated delivery lead time is available to view on each product page. Your delivery date will depend on the delivery method used and where the products are stocked. We stock most of our products in our branches, however, some products are sourced directly from the supplier.
    Once your order has been placed we will contact you with an estimated delivery date. This will then be confirmed by whichever transport service is used to complete your delivery. Bank holidays and weekends will affect your delivery lead time as our service runs on working days only. This will always be reflected in your estimated delivery date.

    All delivery times stated are approximate and are subject to availability. Usually our deliveries are completed between 8am – 5pm.

Kerbside Delivery

    Our delivery service throughout the UK is to the kerbside only. This means that the courier will park as close to your delivery location as possible, and then you will be responsible to unload your goods from the vehicle. Unless we are advised of access restrictions the haulier will send any sized vehicle available to them, including articulated lorries. As kerbside delivery requires offload on site, we ask that you have adequate manual labour available at the time of delivery to offload your goods.

    All delivery times stated are approximate and are subject to availability. Usually our deliveries are completed between 8am – 5pm.

    Our delivery drivers abide to social distancing guidelines. Drivers will no longer request nor require a signature for proof of delivery.

Dispatch Details

    Our delivery vehicles range from a transit van to articulated lorry. We must be notified of any access restrictions (e.g. red routes or narrow roads) that may affect delivery of your order prior to dispatch. If we are not notified, additional charges will be incurred. Please note for Big & Bulky orders including Pallet Deliveries if there are any safety or access restrictions such as a red route we will unfortunately not be able to complete the delivery.

    Once your order has been dispatched we will send you tracking information from our couriers where available. All delivery times stated are provided in good faith, but must be seen as estimates only. Builder Depot may not be held liable for any failure to deliver by any stated time or date, or for any consequential loss resulting from late deliveries.

Free Delivery

    Zone 1
    Free delivery is available when you spend more than £500* online. This will be automatically applied to your order at check-out.

    Zones 2-4
    Free delivery is available when you spend more than £1000* online. This will be automatically applied to your order at check-out.

*Prices displayed on this page are inclusive of VAT.