A preview of the estimated delivery lead time is available on each product page. Once you proceed to checkout and enter your postcode, you will see how your delivery will be fulfilled, which could be in more than one shipment, along with respective lead times and delivery charges.
Delivery CostsDelivery costs for orders fulfilled by Builder Depot are displayed on the delivery page at checkout. You have a choice of couriers that can differ in cost. The shipping cost for your chosen courier will vary depending on the items purchased and the location in which the items are being shipped to.
Delivery costs charged by our suppliers may also vary. We show the delivery cost when you place your order.
Free DeliveryOrders within Zone 1 qualify for free delivery when you spend more than £500 inc VAT online. Orders within Zones 2-4 qualify for free delivery when you spend more than £1000 inc VAT online. These will be automatically applied to your order at checkout.
Delivery costs below £500 inc VAT are calculated based on the weight, size and delivery location of your order. You will only ever pay one delivery charge per order unless there is a failed delivery or delivery address amendment, in which case you may incur additional charges.
Delivery LocationsOur website is designed to create a unique shopping experience for each of our customers. Certain products cannot be delivered nationwide. As a result, we ask for your delivery postcode: this will ensure you can only see products deliverable in your zone. To make sure you are viewing a more optimised version of the website for your delivery area, please enter your postcode when prompted.
Check delivery price & availabilityUpdate Delivery Location
Why Enter Your Delivery Postcode?
- To see delivery prices
- To check delivery availability in your chosen area
The map below highlights our different delivery location zones (1-4).
Delivery ServiceOrders may be fulfilled in more than one delivery. The goods ordered come from either Builder Depot or one of our trusted third party suppliers. For more information about orders from our suppliers (i.e., products labelled ‘direct from supplier’ or ‘online only’), please see Delivery By Our Suppliers below.
We aim that orders placed online before 10:00 am will be processed the same working day. Orders placed after will be treated as having been placed the next working day. Working days are classified as Monday to Friday and exclude bank holidays in England.
All deliveries must be checked and signed for by someone over the age of 18. We strongly recommend that you do not book fitters or trade person(s) until your order has been delivered and checked by you. Please do not commence work or any installation until after you have received your order and checked all goods for any defects or missing parts.
Smaller ItemsSmaller items are usually sent by parcel courier to keep our charges as low as possible. Some couriers may deliver a little earlier than the expected lead time displayed on the delivery and returns information tab for each product.
Couriers we use for smaller items are DPD, DHL and Royal Mail.
Items are delivered between Monday - Friday, 8am - 6pm.
Once your order has left our warehouse, we will send you an email with relevant tracking information.
Larger ItemsAll other delivery methods are to the kerbside only, meaning goods are unloaded at the nearest reasonable access point on the kerb outside of your property. For more information about kerbside delivery, including your obligations regarding facilitation of access and offloading, please see Kerbside Delivery.
The expected delivery date for each product is displayed on the delivery page at checkout.
Couriers for larger items are fulfilled by our own BD Transport and third party courier, Palletways.
The delivery times are Monday - Friday 7am - 6pm.
Once your order has left our warehouse, we will send you a text or a tracking link with delivery details.
Kerbside DeliveryFor larger items including pallet deliveries, our and our suppliers’ delivery service throughout the UK is to the kerbside only meaning goods are unloaded at the nearest reasonable access point on the kerb outside of your property. For insurance and other reasons, the hauliers arriving to deliver your order are unable to enter private property.
The haulier will park as close to your delivery location as reasonably possible,. You must tell us / the supplier in advance of any access restrictions, such as a red route or narrow road. Otherwise, the haulier is free to send any sized vehicle available to them, including articulated lorries.
You must have adequate manual labour and equipment available promptly at the time of delivery (including a forklift if necessary) to help offload your goods (if they are bulky) and to bring them from the kerb into your property. You must use reasonable care when doing this. Some larger, heavier items such as sheet materials, timber, bricks and appliances may require at least two people to carry the goods. You are responsible for arranging any necessary insurance for offloading goods.
Delivery by Our SuppliersWe arrange some of our products to be delivered by our suppliers so we can offer you an extended range. Therefore, products labelled 'direct from supplier' or ‘online only’ will be delivered by the manufacturer or their chosen courier. Delivery in these cases will be managed directly by our suppliers, but we will do our utmost to assist you in the event of any concern.
An estimated delivery lead time from our suppliers is available to view on each product page. If your delivery is overdue, please contact us on 0208 362 8100 or in writing via our contact us page. We will contact the supplier for you and get back to you with an update.
Smaller ItemsFor smaller items, the expected delivery date is displayed on the delivery page at checkout. In most cases, there will be no prior communication but it may be possible for you to track your order. Please check your confirmation email or any communication from the supplier for further details.
Larger ItemsSuppliers will deliver larger items to the kerbside only, meaning goods are unloaded at the nearest reasonable access point on the kerb outside of your property. For more information about kerbside delivery, including your obligations regarding facilitation of access and offloading, please see Kerbside Delivery.
On the delivery page at checkout, you will see the expected delivery date for each product. For larger items, you will be contacted by the supplier or us close to the delivery time with the exact delivery date. Please wait for communication from the supplier or us for further details.
Product Availability and StatusesOur product offering consists of in-store stock items and online only. The availability of both is explained in detail below:
In-Store StockThe majority of our products are stocked items and therefore, available for in-store purchases. Please use the check in-store stock function available on product pages to view stock levels and individual branch stock quantities.
Online OnlyThe rest of our products are available online only meaning they are fulfilled directly by our suppliers. Therefore, for these items there may unfortunately be no physical stock in any of our branches. Please look out for the 'Online Only' label displayed on these products. Unfortunately whilst we endeavour to have all of our products on the website available, there are occasions when products are either out of stock, cannot be delivered to a particular location or have a different status which are explained below:
Out of stock onlineThe product line item is currently out of stock for online fulfilment however we expect it to return to stock shortly. You may set up an automatic email alert for when the item returns back into stock.
Unavailable in your areaThe product line item is unavailable to deliver to your area due to delivery restrictions. This is because the item you are trying to purchase is not available in your zone. You will unfortunately either need to modify your shipping address or buy an alternative product.
Temporarily unavailableThe product line item is unavailable due to unforeseen circumstances however we are trying our best to make it available again in the near future. This is most often due to issues that are completely out of our control and hence why we cannot provide one with an expected availability date.
In-Store onlyA few limited products are currently only available for in-store purchases. This is usually attributed to difficulties in shipping the products. Please use the check in-store stock function on the product page and refer to branch quantities to make an in-store purchase instead.
DiscontinuedDiscontinued products are those that are not due to be available ever again. Please click on the navigation bar or any of the recommended products to find alternative selections that may be to your liking.
Delivery Lead TimesDelivery lead times will vary. An estimated delivery lead time is available to view on each product page. Your delivery date will depend on the delivery method used and where the products are stocked. We stock most of our products in our branches, however, some products are sourced directly from the supplier.
On the checkout page, you will see the delivery date for each product being ordered. Bank holidays and weekends will affect your delivery lead time as our service runs on working days only. This will always be reflected in your delivery date shown when you are on the checkout page.