Click & Collect

Click & Collect at Builder Depot New Southgate

Click & Collect at New Southgate

We are pleased to offer Click & Collect on many of our products at our New Southgate branch. On eligible product pages you will see an option to select Collect instead of delivery.

  • Collect in as little as 30 minutes
  • Available 7 days a week
  • Car park or in-store collection

How Click & Collect Works

From placing your order online to picking it up at New Southgate in four simple steps.

1

Choose Click & Collect

On eligible products, select the Collect option on the product page and add the items to your basket.

2

Select Your Collection Slot

In the checkout, choose a convenient collection date and time at our New Southgate branch, up to 7 days in advance.

3

We Prepare Your Order

Once you place the order, you will receive an order confirmation straight away. We will then send you a text message and email when your order is ready for collection (New Southgate branch only).

4

Collect Your Order

When your order is ready, you can choose to collect from the car park or from the in-store Click & Collect point inside the branch.

Two Ways to Collect at New Southgate

Car Park Collection

Ideal when you want to stay in your vehicle and get back on the road quickly.

  1. Drive to the New Southgate car park.
  2. Click the link in your ready-for-collection text message and fill in your details once you arrive.
  3. Our team will bring your goods out to your vehicle.
Car park Click & Collect at New Southgate

In-Store Collection

Prefer to come inside? Collect from our dedicated Click & Collect point.

  1. Once in our New Southgate branch, proceed to the Click & Collect collection point located on the right-hand side of the store as you walk in.
  2. On the tablet screen, input your order number to check in.
  3. A member of the team will be with you shortly with your goods.
In-store Click & Collect point at New Southgate

What You Will See Online

These examples illustrate the customer experience from product purchase through checkout, including the instructions provided for collection.

Product Page

Eligible products show a Collect option alongside delivery. Select this when adding items to your basket.

Product page showing Click & Collect option

Checkout

At checkout, choose your preferred collection date and time from the available slots for the New Southgate branch.

Checkout page showing collection slot selection

Ready for Collection

Once your order is prepared, you will receive a text message and email confirming that it is ready to collect, with instructions for car park collection if you choose it.

Mobile notification for ready to collect

Collection Times and Availability

Click & Collect is available 7 days a week. Collect your order in as early as 30 minutes, subject to stock and order volume.

Monday – Friday 6:00am – 5:00pm
Saturday 7:00am – 4:00pm
Sunday 8:00am – 2:00pm

Collection slots can be selected up to 7 days in advance during checkout.

*This is currently only available at our New Southgate branch, but we are looking to expand this service to all of our branches in the near future.

Why Choose Builder Depot Click & Collect?

Fast Turnaround

Collect your order in as little as 30 minutes once it has been confirmed.

Trade and DIY Friendly

Suitable for both consumer and business customers, whether you are collecting a small item or a large trade order.

Hassle Free Collection

Park up, check-in and we'll bring it out and load it in.

On-Site Support

Our New Southgate team is on hand to help with any queries when you arrive to collect your order.

All the same T's and C's apply under our respective Consumer / Business T's and C's located below:

B2C Terms and Conditions

B2B Terms and Conditions