Privacy Policy

This Privacy notice explains in detail the information we collect from you when you interact with us. It also explains how we will handle and store that data, whilst keeping it safe. This privacy policy applies between you, the User of this Website and Builder Depot Ltd, the owner and provider of this Website. Builder Depot Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and when visiting and/or completing a transaction at one of our stores.

This privacy policy should be read alongside, and in addition to our Terms and Conditions, which can be found at: https://www.builderdepot.co.uk/help-and-support/terms-and-conditions and our Cookie Policy, which can be found at: https://prod.builderdepot.co.uk/help-and-support/cookie-policy

Definitions and interpretation

1. In this privacy policy, the following definitions are used:


Data
the information that you collectively submit to Builder Depot Ltd via our Website or when visiting one of our stores. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


Cookies
a small file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Cookie Policy


Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


GDPR
the General Data Protection Regulation (EU) 2016/679;


Builder Depot Ltd, or us
Builder Depot Ltd, a company incorporated in England and Wales with registered number 04287341 whose registered office is at Citroen Wells, Devonshire House, 1 Devonshire Street, London, W1W 5DR;


UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;


User or you
any third party that accesses the Website and is not either (i) employed by Builder Depot Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Builder Depot Ltd and accessing the Website in connection with the provision of such services;


Website
The website that you are currently using, https://www.builderdepot.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions


2. In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • "including" is understood to mean "including without limitation";
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Builder Depot Ltd and Users with respect to this Website and in-store visits. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Builder Depot Ltd is the "data controller". This means that Builder Depot Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

  • name;
  • contact information such as email addresses and telephone numbers;
  • demographic information such as postcode (automatically collected);
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • referral URLs (automatically collected);
  • your activity on this Website (automatically collected);
  • shipping address;
  • your image may be recorded on CCTV when you visit a shop or car park;
  • marketing preferences;
  • online shopping trends (automatically collected);
  • your comments and product reviews;
  • all communication including voice recordings with our customer services team;

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

  • data is given to us by you; and
  • data is collected automatically.

Data that is given to us by you

7. Builder Depot Ltd will collect your Data in a number of ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you register with us and set up an account to receive our products/services;
  • when you make payments to us, through this Website or otherwise;
  • when you elect to receive marketing communications from us;
  • when you use our services;
in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see our Cookie Policy
  • third party payment providers who process payments made over the Website - in order to process card payments and mitigate fraud;
  • relevant authorities – when assisting in cases of fraud or any other criminal activity;
in each case, in accordance with this privacy policy.

Our use of data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • improvement of our products/services;
  • transmission by email of marketing materials that may be of interest to you;
in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via email, we'll need your consent, whether via an opt-in or soft-opt-in:

  • oft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide at account signups and settings.
  • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time or edit your marketing preferences. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13. We may use your Data to show you Builder Depot Ltd adverts and other content on other websites. If you do not want us to use your data to show you Builder Depot Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the Cookie Policy)

Who we share data with

14. We may share your Data with the following groups of people for the following reasons:

  • our employees, agents and/or professional advisors – for the delivery and/or improvements to our products and services;
  • third party service providers (ie. Courier companies and companies who will deliver direct on our behalf) - which require the processing of personal data to operationally deliver the goods and in some cases communicate to you regarding the delivery/collection of the goods;
  • third party payment providers who process payments made over the Website - in order to process card payments and mitigate fraud;
  • relevant authorities – when assisting in cases of fraud or any other criminal activity;

in each case, in accordance with this privacy policy.

Keeping data secure

15. Knowing how it is of the highest importance to keep all customer data secure, We try our utmost to use technical and organisational measures to safeguard your Data, for example:

  • access to your account is controlled by a password and a username that is unique to you.
  • we store your Data on secure and encrypted servers.
  • access to all transactional data throughout the website is secured using ‘https’ technology.
  • we regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

16. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: gdpr@builderdepot.co.uk

18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.

Data retention

19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

21. At the end of the retention period your data will either be completely deleted or anonymised for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Your rights

22. You have the following rights in relation to your Data:

  • Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase - the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  • Right to data portability - the right to request that we move, copy or transfer your Data.
  • Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

23. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: gdpr@builderdepot.co.uk

24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/

25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it; exercising your Right to correct.

Links to other websites

26. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

27. Builder Depot Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Builder Depot Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

28. We may also disclose Data to a prospective purchaser of our business or any part of it.

29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies, web beacons and other similar technologies

30. As further described in our Cookie Policy, which can be found at https://prod.builderdepot.co.uk/help-and-support/cookie-policy, we use cookies and similar technologies (web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. For more information on how one may opt-out from our use of cookies please visit our Cookie Policy

General

31. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

32. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforce-ability of the other provisions of this privacy policy will not be affected.

33. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

34. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

35. Builder Depot Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. We will notify you where applicable via email when significant changes have taken place to the privacy policy.

You may contact Builder Depot Ltd in regards to this privacy policy by email at gdpr@builderdepot.co.uk

This notice was last updated on 10/10/2019