Key Responsibilities:

• Accurately picking and packing orders from different sections of the store, ensuring all items are correctly picked and packed according to high standards.
• Ensuring orders are labeled correctly and ready for dispatch, with a focus on smooth operation and efficiency.
• Labeling and preparing orders for dispatch.
• Picking and preparing orders for customers to collect in-store.
• Updating stock records, dealing with stock issues, and using warehouse management systems to maintain accuracy.
• Handling order-related queries through Zendesk and managing customer returns.
• Processing customer returns and sample order requests.
• Carrying out daily manual handling tasks, including lifting up to 30kg.
• Ensuring stock levels are maintained in the department.
• Organising and preparing the sample orders for shipment, ensuring they are dispatched in a timely manner.

Ideal Candidate:

• Forklift experience is a plus.
• Ability to work in a fast-paced environment.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication skills are necessary for internal collaboration and dealing with customer inquiries.
• Physically capable of safely lifting up to 30kg.
• Comfortable working with warehouse management systems.