Online Customer Service Adviser

We are seeking an organised, empathetic individual with exceptional communication skills to join our E-commerce Department.

Builder Depot's expanding E-commerce department (based at the largest branch in New Southgate) is dedicated to providing exceptional customer service (Phone/email/live chat), ensuring the customer experience is as smooth as possible, from the start of the order, to the point of delivery and beyond.

The main roles and responsibilities include:

• Dealing with customer enquiries via telephone, live chat, and email (for online customers).
• Providing and maintaining a high-quality service and satisfaction ratings for customer service.
• Proactively responding to customer enquiries and tickets, handle complaints and issues effectively, aiming for first-contact resolution.
• Using your time effectively during the working day to prioritise workloads as well as assist in other areas or departments when needed.

Person Specification and Key Performance Indicators:

Minimum of 1 year's experience in a call centre or online customer service department is required.

• Strong PC skills.
• Great communication skills and phone manner.
• Excellent attention to detail, effective and empathetic listening skills.
• Adaptable writing skills.
• Contributing to developing an efficient and effective workspace.
• A flexible and ‘can do’ working style with willingness to learn, improve and adapt.
• Excellent organisation skills and ability to work well in a team and independently.
• Some knowledge of the building/construction trade would be useful but not essential.